Oct 202014

“What happens if you want to ignore a message?”

This is generally a big ask, buy the situation is where a bad message comes in. It shows up as a Red X and alerts have gone out. After researching, ed instead of fixing the issue, click a completely new message is submitted.

This is easy done. We will submit a bad message:


Now the message was resubmitted, but I don’t want anyone to accidently resubmit the message that failed:


So I go into the flow that failed, and click on the Info button


Which turns it to Blue (notice you can’t resubmit it, and it marks it as me as the person who touched it):


Also from the main screen:


I could revert and resubmit it.